Contacts

How to use contact groups

Contact groups allow you to group and categorise your contacts, we can consider them as tags. These allow us to later segment our database and send personalised comm...

How to unblock a user's account

If a user (not admin) enters the password incorrectly more than 3 times, the system will lock the user for security. As an administrator, you can unlock the user yourself without the need to contact Acrelia's support team.  ...

How to send a campaign only to those contacts who have already received a previous campaign

Sometimes you may need to send a campaign to only those contacts you sent a previous campaign to. To do this, you will need to create a segment (or filter) that includes the subscribers who received the campaign and send to this new segm...

How to send a campaign only to those contacts who have not received a previous campaign

Sometimes you may need to send a campaign only to those contacts to whom you did not send a previous campaign. To do this, you will need to create a segment (or filter) that includes the subscribers who did not receive the campaign and s...

Why do my subscribers receive duplicate copies of my campaigns?

When you send a campaign, only one email is sent to each subscriber. However, it could be that one of your subscribers receives one of your campaigns more than once. This can be due to different reasons, which are detailed below: