Contacts

Identify inactive subscribers

Inactive subscribers are those who do not interact with our mailings: those who do not open our emails and if they do, they do not take any action on the content sent. How can we detect these users? When you go to Contacts - Mana...

How to duplicate a segment

In Acrelia News we know how valuable your time is and therefore, to speed up the segmentation process, we give you the opportunity to duplicate segments with a single click. Go to Contacts - Segments. In the options panel on the left, by...

How to check if you have imported a field correctly

To find out if you have imported the value of a field from your list correctly, there is a very simple and quick method. Go to Contacts - Segments, create a new segment and select the list in which you have done the import. In the segment r...

How to modify the information that appears in the footer of my newsletters

When you create a new list in Acrelia News you must fill in the contact information. By default it is autofilled with the data of your company (the one you ind...

Advanced segmentation

Advanced segmentation allows you to create segments where "and" type conditions coexist with "or" type conditions thanks to "segment of segments", which allow you to create segments from others and define whether the condition to be met is that th...

Delete matching contacts from another list

Sometimes you may be interested in deleting contacts from one list that also appear in another. To do this, follow these steps: Go to the "Contacts - Delete contacts" section of the main menu. Select the list...

Bulk removal of contacts from a list

Removing individually or massively contacts from a list is very easy in Acrelia News. You can do it by manually selecting contacts from a list or massively, importing a file with all the emails you want to delete. Delete contact...

How to create and import my contact lists

With Acrelia you can create and configure contact lists to receive your email campaigns. In this article we explain you how to create a contact list and how you import your email directions.  In this article: 

Why is my CSV file not imported correctly?

If you have made an import and when you check the report from "Configuration - Notifications - Imports" you see that the contacts have not been added, it is because your file is not quite correct. Below, we will help you...

Why are there pending contacts on my list?

When a user subscribes to your list, they automatically receive a confirmation email. If the new subscriber validates it, i.e. clicks on the link in the email, they will appear on your list as "Active". But, if the user does not c...