Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How do I find out why someone unsubscribed from my newsletter?

How to create a contact list

My subscribers are not receiving my mailings

Campaigns

How to create dynamic contents for your newsletter

How can I use custom fields

How to reduce the weight of images in your campaign

Avoid using Word to create your HTML campaigns

How to remove the blue underline of a link

Stats

What happens to the statistics if I delete a contact list?

How to reduce unsubscribe?

Which percentage of returns is typical?

My statistics report shows an unusual number of openings

My click-through rates are unusually high

Resources

Using templates for my sendings

Templates vs Campaigns

How to create a template

How to share a template with other Acrelia News users

Adding text in the footer of subscription forms

Settings

Delete my Acrelia News account

Which plan is right for me?

How to send multiple tests of the same campaign

Disable my monthly plan when I do not use it

How to create users and assign permissions

Agency Edition

Massive contact management

Subaccounts control panel

Multi-account function: How to create sub-accounts?

Bulk send to multiple sub-account lists/segments

How to share templates among subaccounts

SMS

Advanced segmentation in SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.