Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How do I find out why someone unsubscribed from my newsletter?

Understand the status of my contacts

How to be notified when contacts subscribe/unsubscribe from our lists

Adding hidden fields to a list

How to update a contact list

Campaigns

Why am I not receiving my campaign email previews?

How to create an automated birthday message

How to verify the links in my campaign?

How to manage campaign categories

How to remove the logo from newsletters' footer

Stats

How to reduce unsubscribe?

My click-through rates are unusually high

Which percentage of returns is typical?

Export statistics

Should I delete the subscribers who do not open my emails?

Resources

How to categorise your templates

Magento extension for email marketing

Templates vs Campaigns

Create and customize a Subscription Form in a few seconds

How to create a campaign to update your contact details

Settings

Disable my monthly plan when I do not use it

Security and password protection policies

Check or change my payment information

How to generate API keys in Acrelia News

Delete my Acrelia News account

Agency Edition

Bulk send to multiple sub-account lists/segments

Subaccounts control panel

Multi-account function: How to create sub-accounts?

Management of subaccount credits

Subaccounts' usage statistics

SMS

Advanced segmentation in SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.