Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How to be notified when contacts subscribe/unsubscribe from our lists

Import contact lists

Problems with contact imports

How to send a campaign only to those contacts who have not received a previous campaign

How to update a contact list

Campaigns

How to customize the web version of the newsletter ("View in browser")

My campaigns end up in the spam folder

How to create dynamic contents for your newsletter

How to send an automated welcome email

Adding a link to a campaign to allow my subscribers to send me an email directly (mailto)

Stats

Understand statistics

How do we keep record of email openings?

Can I see the SPAM complaints?

My open rate is low or non-existent

My statistics report shows an unusual number of openings

Resources

How to categorise your templates

Templates vs Campaigns

How to create a campaign to update your contact details

How to share a template with other Acrelia News users

Using templates for my sendings

Settings

Which domain appears in my mailings?

How to generate API keys in Acrelia News

Delete my Acrelia News account

Which plan is right for me?

Sending email campaigns using different senders

Agency Edition

Bulk send to multiple sub-account lists/segments

Massive contact management

Subaccounts control panel

How to share templates among subaccounts

Multi-account function: How to create sub-accounts?

SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.