Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Import contact lists

How to send a campaign only to the subscribers who have NOT opened my newsletter

How do I merge one list with another?

My subscribers are not receiving my mailings

Notify me when people subscribe to my lists

Campaigns

Copying text into your campaign without having style problems

Show or hide newsletters in the "Newsletter History"

My campaign links are in blue

Troubleshooting with images

Google Analytics tracking in newsletters

Stats

How do we keep record of email openings?

My click-through rates are unusually high

How to reduce unsubscribe?

What happens to the statistics if I delete a contact list?

My statistics report shows an unusual number of openings

Resources

How to create a template

Using templates for my sendings

How to create a campaign to update your contact details

Templates vs Campaigns

Magento extension for email marketing

Settings

How to create users and assign permissions

Security and password protection policies

How to send multiple tests of the same campaign

Which plan is right for me?

Check or change my payment information

Agency Edition

Massive contact management

Share resources among subaccounts

Subaccounts control panel

Bulk send to multiple sub-account lists/segments

How to share templates among subaccounts

SMS

Statistics of SMS sendings

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.