Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

How to be notified when contacts subscribe/unsubscribe from our lists

How to use contact groups

How to duplicate a segment

How to create and import my contact lists

Campaigns

Why am I not receiving my campaign email previews?

How to include a link so the subscriber can recommend your newsletter to a friend

Copying text into your campaign without having style problems

How to set up a countdown in your campaign

How to reduce the weight of images in your campaign

Stats

What happens to the statistics if I delete a contact list?

My open rate is low or non-existent

Understand statistics

My click-through rates are unusually high

Should I delete the subscribers who do not open my emails?

Resources

How to categorise your templates

Create and customize a Subscription Form in a few seconds

Using templates for my sendings

How to create a template

Adding text in the footer of subscription forms

Settings

Which domain appears in my mailings?

Sending email campaigns using different senders

Verify email accounts

How to generate API keys in Acrelia News

Which plan is right for me?

Agency Edition

Multi-account function: How to create sub-accounts?

Massive contact management

How to share templates among subaccounts

Share resources among subaccounts

Subaccounts control panel

SMS

Advanced segmentation in SMS

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.