Support

Any questions?

Find the answer to the most frequent doubts and questions in this section.

Contacts

Learn how to create and manage your contact lists in Acrelia News.

Campaigns

Find out how to design your email campaigns more effectively.

Statistics

Understand all the information provided by Acrelia News statistics.

Configuration

Know how to set up your account, your payment information and other advanced options.

Contacts

Advanced segmentation

Opt-in, Confirmed opt-in and Doble Opt-in Lists

How to send a campaign only to those contacts who have already received a previous campaign

Bulk removal of contacts from a list

How does unsubscribing work?

Campaigns

How to set up a countdown in your campaign

Troubleshooting with images

Copying a campaign

Export campaigns to HTML

How to scale an image in the Acrelia campaign editor?

Stats

Can I see the SPAM complaints?

My open rate is low or non-existent

My statistics report shows an unusual number of openings

How to reduce unsubscribe?

My click-through rates are unusually high

Resources

How to categorise your templates

How to create a template

Using templates for my sendings

Create and customize a Subscription Form in a few seconds

How to create a campaign to update your contact details

Settings

Check or change my payment information

Sending email campaigns using different senders

Disable my monthly plan when I do not use it

Which domain appears in my mailings?

How to create users and assign permissions

Agency Edition

Massive contact management

How to share templates among subaccounts

Subaccounts control panel

Management of subaccount credits

Bulk send to multiple sub-account lists/segments

SMS

Statistics of SMS sendings

Email list verify

How to verify an email list

If you could not find the answer to your question, contact us.