Related terms

• B2C (Business to Consumer)
• Marketing plan
• Target

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Retail

Retail marketing is a form of marketing that focuses on selling products to the end consumer. The most common example is a supermarket, but it also includes any small-scale economic activity, such as neighbourhood stores. Retail marketing contrasts with wholesale distribution, where products are marketed with an intermediary.

What is retail marketing?

The actions that can be taken at the point of sale vary depending on their objectives. For example, the storefront is the first point of contact with a physical store and is used to grab enough attention to make people look and generate interest in entering to make a purchase or view more products. Store layouts designed to increase the time spent in the store or the arrangement of shelves to encourage impulse buying are also part of retail marketing, which includes the strategies followed by retail stores to increase sales.

In this sector, loyalty tactics like loyalty cards or reward programs carry significant weight as they aim to turn customers into repeat buyers who don't pay attention to offers from other stores. Furthermore, promotions are conducted to boost consumer spending, especially during popular occasions like Valentine's Day or Christmas.

Examples of email marketing for the retail sector

Retail stores that sell to end consumers can apply their knowledge of user shopping habits to their email marketing strategy by creating segments and groups to send personalized communications.

Some of the most commonly used messages for their effectiveness include:

• Newsletters to keep customers updated on the company's latest developments and maintain contact with the brand.
• Order confirmation, order tracking, and other transactional messages are essential for providing a good customer experience from the start.
• Tips or updates about the purchased product to help customers see its utility and reinforce their decision to trust the brand.
• Cross-selling and other promotions, usually time-limited to encourage purchases.
• Remarketing to recover abandoned shopping carts.
• Invitations to events taking place in the nearest store.
• Birthday greetings, for example, with a personalized coupon featuring the recipient's name and age.
• Gift ideas during seasonal campaigns, such as sales or summer.

Most of these campaigns can be prepared in advance, so having a well-organized calendar can maximize the effectiveness of email marketing.